Can I get an invoice in a company's name?
Yes. When confirming your order, enter your company name and your VAT number. The invoice in PDF format will be sent to you directly by email.
We are a school/public institution. Can we pay by purchase order?
Yes. Dreambot.fr regularly works with schools, middle schools, high schools, and universities. You can place your order and send us your official purchase order. The equipment is shipped as soon as the validated document is received.
Is it possible to collect my order in person?
No. Dreambot.fr is an exclusively online store and does not have a physical reception desk.
How often are orders shipped?
Orders are prepared and shipped every business day, usually early in the morning.
When will I receive my order?
Products in stock in our warehouse Fast shipping with delivery to your home in 2 to 3 business days
Products shipped directly by our partners: Allow 7 business days
Every order is strictly tracked. As soon as your package leaves, you will receive a tracking number by email to follow its progress step by step. Our customer service team also remains at your disposal for any questions regarding your delivery!
Will I receive a tracking number?
Yes. A tracking number is sent to you by email as soon as the package is shipped so you can follow the delivery progress.
Do you have a physical store?
No. Dreambot.fr is a merchant site open 24/7 without a physical store.
Are the products displayed actually in stock?
Yes. All products offered on our site are available to order:
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Our own stock items are stored on our premises and ready to be shipped within 24 to 48 hours.
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Our made-to-order items are available immediately from our certified partner suppliers and are sent to you directly.
Availability and source are directly linked to the delivery time displayed on each product page.